AI disclosure

1. If it called you

If you received a call that began "Hello, this is an AI assistant calling on behalf of [name] at [company]", you were called by CallMyDesk at the request of one of our customers, a real person who asked it to do a specific task for them: confirm a meeting, move a booking, pass on a message, or something similar. It does not make sales or marketing calls, to anyone, and cannot be instructed to. It does not record your side of the call and keeps no transcript of it; the customer's record shows only what they asked for and the outcome. If you would rather not be called by it again, say so on the call and it will tell the customer, or send us a message with the number it called and we will make sure the customer knows. If you believe the call was not from one of our customers, or was used for something it should not have been, send us a message; we will look into it and reply within two business days.

2. Where you will meet it, and what it says

There are four kinds of call, and it introduces itself on every one of them.

• When you call your own line: "Hello, this is CallMyDesk, your AI assistant."
• When it calls you (the morning brief, the end-of-day debrief, a call you asked for, or a call-back to check it is you): "Hello, this is CallMyDesk, your AI assistant, calling with the brief you scheduled. You can call me back on this number at any time, and you can say 'stop' to end scheduled calls." The brand name and a number you can call back always come first, then the reason, then the way out. It only calls and texts you because you asked it to: you say yes at signup, we text a one-time code to confirm it's your number, and you can say "stop" at any time. Texts come from a toll-free number for now and carry the CallMyDesk name.
• When it calls someone else at your request: "Hello, this is an AI assistant calling on behalf of [your name] at [your company]." If asked, it says so again. It never claims to be you or a colleague, and you cannot instruct it to.
• On the demo line: "Hello, you've reached the CallMyDesk demo line. I'm an AI assistant. This is a three-minute demo with sample data, so nothing here is real and nothing will be sent."

On any call, saying "disclosure" makes it read a short version of this page and offer to text you the link.

3. Its voice is synthetic

The voice you hear is generated by a speech-synthesis service from text; no person is speaking and no person's voice is being imitated. We do not clone the voices of real people. Where the technology allows synthetic audio to carry a machine-readable marker, we apply one; over a standard telephone line this is not always possible, and the spoken introduction is the disclosure you can rely on.

4. What it does with what you say

On a call with a customer, what the customer says is transcribed and understood by AI systems run by providers under contract to us, in order to do what the customer asked. It can read the customer's connected inbox, calendar and CRM. It can draft emails, notes, calendar entries and messages. It cannot send, book or log any of them until it has read the whole thing back to the customer, including every name, number and recipient, and the customer has said yes or pressed 1. The data it handles is never used to train AI models, ours or anyone's. Audio is deleted after 30 days and transcripts after 90.

5. Emails it helped write

An email sent through CallMyDesk is the customer's email, sent in their name after they heard it read back and approved it. Customers can add a line at the foot of each email saying "Drafted with AI assistance", and some choose to, particularly in regulated professions. If an email carries that line, it means a person reviewed and approved the text by voice before it was sent.

6. What it is not

It is not a person. It does not join or record meetings. It does not make marketing calls or send marketing texts. It does not identify anyone by their voice. It does not make decisions about anyone; it carries out tasks a person confirmed. It can mishear and it can be wrong, which is why it reads back and asks before it acts, and why it says "I'm not sure" rather than guessing. If it ever seems to claim to be human, or to deny being an AI, that is a fault: please tell us through the contact page.

7. The law this meets

In the United States, federal rules on calls made with an artificial or AI-generated voice require that a company calls your cell phone only with your consent, says who is calling at the start of every such call and gives a number you can call back; the consent step at signup and the opening line of every call it makes to you are how we meet them. The AI laws of Colorado, Maine, Utah and California ask that people be told, clearly, when they are dealing with an AI rather than a person; the opening line of every call it makes on a customer's behalf is that disclosure, and it is our rule in every state, not only in those four. Calls between a customer and their assistant are recorded with the customer's agreement, given at signup, and the customer is the only person on that call; the assistant never records anyone else. In the European Union, Article 50 of the Artificial Intelligence Act requires that people interacting with an AI system are told so, at the latest at the first interaction, and that AI-generated speech is disclosed; those duties apply from August 2, 2026 to AI systems whose output is used in the EU. In the United Kingdom, the Information Commissioner's guidance on AI and data protection asks that people are told when AI is used to process their data; our privacy notice and data processing agreement set that out. CallMyDesk discloses on every call, in every state and every country, because we think it is the only honest way to run a service like this.

8. Who is responsible

CallMyDesk is provided by DT Global Ventures Ltd. The AI model, speech-recognition and speech-synthesis providers we use are listed, with where they process data, in our data processing agreement. Questions about this statement: send us a message. Questions about your data: send us a message and choose "Security or data protection".